FAQs


Are the Josie & HUE products vegan?

Yes! All of our products are totally vegan and cruelty free. 

Are the products natural?

Yes! All of our masks are made with 100% natural ingredients. We use a combination of powerful plant and fruit extracts and refining clays. 

How do I use the mask?

It's easy! Mix a small amount of powder with the liquid of your choice (we recommend water, yogurt, honey, rosewater or tea). Mix it up with a brush or your fingers then once it forms a paste, apply a thin layer to your face. Leave to dry for 5-10 minutes then rinse off with warm water and apply your favorite moisturizer. Voila!

How long will it take to ship?

Once your order is made, please allow 1-2 business days for processing. Once shipped, domestic orders will take anywhere between 2-5 business days. US orders will take between 2-7 business days and international orders will take between 5-15 business days. 

Where do you ship? 

We ship worldwide. 

My tracking number says delivered but I haven't received my product yet. What do I do?

In some cases, mixups happen. Please contact your local post office and enquire about where your package is. 

Do you accept returns?

Due to the nature of our product, we do not accept returns. If you're not happy with your order, please write in to us and we'll try our very best to make you happy!